How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or service to a customer or does it mean something else? Is providing good customer service, good enough?
In these days of below average customer service, you may think providing good service will set you apart  » Read More…

One of the chief complaints from customers about the way business is conducted these days centers on customer service. Either the service aspect is completely lacking or what has been promised to the customer hasn’t been kept. Dealing with the latter category, it is easy to see why customers are disappointed: sales people routinely  » Read More…

Of course, every sales person knows referral business is vitally important. But how do you generate enough referrals to triple your sales and commissions? That’s easy, keep reading and I will share three sure fire steps to creating massive referrals for your business:
Step#1: Wow your clients
The first step to generating referral business is to go  » Read More…

Five Secrets to Showing Your Customers You Really Care
By Ed Sykes
During our recent online poll, we asked the following
question:
What upsets you the most when receiving poor customer
service?
Eighty percent of the poll participants said the “I don’t care
attitude” of the person serving them upsets them the most.
Businesses lose billions of dollars of revenue each year
because customers  » Read More…

Ten Customer Service Secrets to Win Back Customers
By Ed Sykes
Recently I was facilitating an Outstanding Customer Service
program and broke for lunch. Knowing that the restaurants
in the area had much to desire as far as service I gave the
students an extra fifteen minutes for lunch.
Sure enough a group of four students came rushing into the
classroom  » Read More…

What is Great Customer Service
By Daryl Des Marais
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.
In the day to  » Read More…

Customer Testimonials - The Power of Having Others Tell Your Story
By Chestin Salisbury
Being in business is all about developing some level of trust with customers. In order to sell a product or service, there must exist a small amount of trust or there’s no way in this world anyone would hand over their hard earned  » Read More…

Sales
By Tessa Stowe
Ask questions. Ask questions. Ask questions. In case you didn’t get this, ask questions! Asking questions is one of the most powerful keys to successful selling. It really is. So, why should you ask questions?
Ask questions to find out if you can help/serve your potential client. By asking questions, you’ll be able to  » Read More…

Getting into Your Buyers’ Shoes
By Charlie Lang
The story
A few weeks ago, I met Chris at a networking event. We chatted about what his
company was doing and what my business was all about. He quickly realized that
his company’s online solutions could be beneficial for us and said, “Charlie, we
should really meet soon so that I can  » Read More…

Ten Ways to Make Prospects Like You Enough to Buy from You
By Bill Lee
Buyers buy from people they like.
The only possible exception occurs when buyers have no choice but to do business with a particular salesperson or a particular company. Perhaps the company manufacturers or sells a proprietary product or service. Perhaps the  » Read More…